Our Returns Policy

At PrimroseHomeware we endeavour to offer the highest quality products at the best prices with the best after-care service. We genuinely appreciate your sale, we are just as big a buyer as we are a seller so we understand the frustrations of trying to return items - we have tried to refine our returns process as best we can, we encourage you to email or call us with the details and then leave it with us. We will try to handle the whole process as painlessly as possible.  

In the event of an issue with any products on our site we have a 10am - 4pm, Mon-Sun Support Team able to take your emails and phone calls. 

 To review your Rights (click here)

 

How long do I have to cancel?

  • Goods: 14 calendar days from the day after you receive all goods in an order . Once you've cancelled an order you then have a further 14 days to send the goods back.
  • You may cancel an order any time prior to shipment (typically within 12-24 hours of placing an order)

  

How do I get a refund – and who pays for delivery?

Once you have returned the goods to us we will pay back any cash within 14 days of it receiving the goods.This will be returned to the same account that you originally paid from whether that is a Bank Account or PayPal. 

You will be refunded your original delivery charge once the refund has been processed. 

You'll be asked to pay for return delivery, unless the goods were faulty.

Unfortunately we do not cover the costs you incur in returning the items - we used to do this however this system was repeatedly abused so we have had to stop offering this.

 

 What’s the procedure for a return or exchange?

If you have any issues with your product simply email or call us and we'll happily run you through what needs to be done to get your refund. As we work with lots of individual suppliers the returns process is different for each item so drop us a quick email and we'll sort it out for you.

 

Do I need to use your packaging or can I use my own?

We Encourage you to keep the item in its original packaging unless it would be unreasonable for you to do so. A few of our suppliers can deduct the refund amount if the original packaging is ruined/absent - they are legally supported in their right to do this. This is unique to each supplier we list so try to keep all the original packaging, there have been a few instances where we have had to pass on a restocking fee.

 

Do I need to include the order slip?

This is helpful but not always an essential. We advise you to include it but also take a picture of the slip for personal reference. 

 

Is there a limited time in which a return or exchange can be completed?

 Yes, as mentioned we work with lots of individual suppliers so the specific terms do vary, however we are required by "distance selling laws" to offer a 14 day return assuming the product remains in the original packaging and is undamaged. So you are completely within your rights to return any product within 14 days of delivery in its original packaging and state. 

However do note that 'distance selling' laws do not apply to products under £42. However, we will endeavour to arrange a full refund if it is possible. Please contact us directly if you are in this boat. 

 

The item is Faulty and within its Guarantee, what do I do?

 In the case of the product being protected by a manufacturer guarantee (this will be clearly stated on the product page) simply send us an email with pictures attached and a thorough explanation of the fault and we will handle the issue personally with the supplier. If your issue is accepted we will then ask you to return the product (we can not cover the charges you incur during postage) and your full refund (including the original delivery charge) will be processed. 

 

The item is Faulty and no longer within its Guarantee, what do I do?

Unfortunately we cannot promise anything when this situation rarely arises. Again though we encourage you to get in contact with us include all the details of the issue including pictures in an email and we will try our best to arrange something with our suppliers. However we must reiterate in this situation our suppliers are not legally obligated to offer anything. 

 

 

 Primrose Homeware reserve the right to Cancel an Order before Delivery at any time. Your order will be cancelled and your money fully returned as soon as possible. 

Our Returns Policy

At PrimroseHomeware we endeavour to offer the highest quality products at the best prices with the best after-care service. We genuinely appreciate your sale, we are just as big a buyer as we are a seller so we understand the frustrations of trying to return items - we have tried to refine our returns process as best we can, we encourage you to email or call us with the details and then leave it with us. We will try to handle the whole process as painlessly as possible.  

In the event of an issue with any products on our site we have a 10am - 4pm, Mon-Sun Support Team able to take your emails and phone calls. 

 To review your Rights (click here)

 

How long do I have to cancel?

  • Goods: 14 calendar days from the day after you receive all goods in an order . Once you've cancelled an order you then have a further 14 days to send the goods back.
  • You may cancel an order any time prior to shipment (typically within 12-24 hours of placing an order)

  

How do I get a refund – and who pays for delivery?

Once you have returned the goods to us we will pay back any cash within 14 days of it receiving the goods.This will be returned to the same account that you originally paid from whether that is a Bank Account or PayPal. 

You will be refunded your original delivery charge once the refund has been processed. 

You'll be asked to pay for return delivery, unless the goods were faulty.

Unfortunately we do not cover the costs you incur in returning the items - we used to do this however this system was repeatedly abused so we have had to stop offering this.

 

 What’s the procedure for a return or exchange?

If you have any issues with your product simply email or call us and we'll happily run you through what needs to be done to get your refund. As we work with lots of individual suppliers the returns process is different for each item so drop us a quick email and we'll sort it out for you.

 

Do I need to use your packaging or can I use my own?

We Encourage you to keep the item in its original packaging unless it would be unreasonable for you to do so. A few of our suppliers can deduct the refund amount if the original packaging is ruined/absent - they are legally supported in their right to do this. This is unique to each supplier we list so try to keep all the original packaging, there have been a few instances where we have had to pass on a restocking fee.

 

Do I need to include the order slip?

This is helpful but not always an essential. We advise you to include it but also take a picture of the slip for personal reference. 

 

Is there a limited time in which a return or exchange can be completed?

 Yes, as mentioned we work with lots of individual suppliers so the specific terms do vary, however we are required by "distance selling laws" to offer a 14 day return assuming the product remains in the original packaging and is undamaged. So you are completely within your rights to return any product within 14 days of delivery in its original packaging and state. 

However do note that 'distance selling' laws do not apply to products under £42. However, we will endeavour to arrange a full refund if it is possible. Please contact us directly if you are in this boat. 

 

The item is Faulty and within its Guarantee, what do I do?

 In the case of the product being protected by a manufacturer guarantee (this will be clearly stated on the product page) simply send us an email with pictures attached and a thorough explanation of the fault and we will handle the issue personally with the supplier. If your issue is accepted we will then ask you to return the product (we can not cover the charges you incur during postage) and your full refund (including the original delivery charge) will be processed. 

 

The item is Faulty and no longer within its Guarantee, what do I do?

Unfortunately we cannot promise anything when this situation rarely arises. Again though we encourage you to get in contact with us include all the details of the issue including pictures in an email and we will try our best to arrange something with our suppliers. However we must reiterate in this situation our suppliers are not legally obligated to offer anything. 

 

 

 Primrose Homeware reserve the right to Cancel an Order before Delivery at any time. Your order will be cancelled and your money fully returned as soon as possible.