A number of the premium suppliers we offer at Primrose Homeware have workshops within the EU, before Brexit this meant only that there would be longer than usual delivery times but considering the quality of the products this was something we never saw as an issue for our customers. 

However, since Brexit the laws around importing from the EU have changed slightly requiring Importers (Primrose Homeware) to pay Import VAT on any orders being delivered to UK Customers. While this has increased our costs slightly this is something we are happy to pay to continue our great relationships with some of the top furniture manufacturers based in Europe. 

For our end customers this should mean very little as all import charges are covered by us - usually this runs smoothly and your product will arrive as it usually would to yourself. However there has been a small number of incidents whereby customs have incorrectly sent import charge letters to our customers rather than ourselves. 

Do not worry.

In these rare situations all you need to do is send the customs charge letters to ourselves and we will get them paid immediately and get your product cleared through customs and delivered straight to your door. 

How to send over a Customs Letter?

The easiest way to do this is simply take a picture similar to this:

 Customs Charge

As long as the Reference Number (1) is clear we can easily handle the rest. If you want to be extra helpful a scanned copy is preferable however not essential.

Sincere apologies if you do get caught up in one of these issues, we are working constantly with our European suppliers and couriers to try and prevent these minor issues from happening however until Customs get total clarity on who and where to send these notifications we fear that we may face one or two of these issues moving forward. 

 

All the Best,

Daniel Silver

UK Sales Director

 

Need further help? We're available at 0188 547 1118 -OR- email us support@primrosehomeware.co.uk

A number of the premium suppliers we offer at Primrose Homeware have workshops within the EU, before Brexit this meant only that there would be longer than usual delivery times but considering the quality of the products this was something we never saw as an issue for our customers. 

However, since Brexit the laws around importing from the EU have changed slightly requiring Importers (Primrose Homeware) to pay Import VAT on any orders being delivered to UK Customers. While this has increased our costs slightly this is something we are happy to pay to continue our great relationships with some of the top furniture manufacturers based in Europe. 

For our end customers this should mean very little as all import charges are covered by us - usually this runs smoothly and your product will arrive as it usually would to yourself. However there has been a small number of incidents whereby customs have incorrectly sent import charge letters to our customers rather than ourselves. 

Do not worry.

In these rare situations all you need to do is send the customs charge letters to ourselves and we will get them paid immediately and get your product cleared through customs and delivered straight to your door. 

How to send over a Customs Letter?

The easiest way to do this is simply take a picture similar to this:

 Customs Charge

As long as the Reference Number (1) is clear we can easily handle the rest. If you want to be extra helpful a scanned copy is preferable however not essential.

Sincere apologies if you do get caught up in one of these issues, we are working constantly with our European suppliers and couriers to try and prevent these minor issues from happening however until Customs get total clarity on who and where to send these notifications we fear that we may face one or two of these issues moving forward. 

 

All the Best,

Daniel Silver

UK Sales Director

 

Need further help? We're available at 0188 547 1118 -OR- email us support@primrosehomeware.co.uk